Warranty Policy

Standard Warranty Terms and Conditions

Thank you for selecting a VEQTOR product.

To obtain any missing product information and documentation please contact your supplier or email us directly at info@veqtor.co.uk quoting your product serial number(s).

Warranty Claim Procedure

You must take the following steps to file a claim if your product does not perform as expected:

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1. You must have an original receipt/invoice with date of purchase

*** Please retain proof of purchase and warranty information. ***

2. Contact your supplier, or VEQTOR directly, within 15 days of the occurrence

3. Provide the following information via e-mail (or standard post)

a. The identification number or stock code of the part that is malfunctioning and the serial number

b. The date of the malfunction

c. Where you purchased the product and from whom

d. When you purchased the product with a copy of your warranty registration documents

e. Digital photographs of defect or problem

4. You will have to pay for all shipping and handling costs after the first 30 days to return and exchange goods.

5. If you paid for onsite installation an engineer will come to your site within the first 90 days free of charge. If you want an engineer to come to your site after this period you will need to pay for these costs as they are not included in the standard product and service warranty terms and conditions.

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Gymkids Equipment Maximum Weight Tolerance

The maximum weight tolerance each piece of Gymkids equipment is 34 kg. Exceeding this weight allowance invalidates your warranty cover.

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Standard Product and Service Warranty Terms and Conditions

VEQTOR (trading name of Quantum Pursuits UK Ltd) offers a limited warranty of this new product for a period of 12 (twelve) months or a number of operational hours (as defined below) whichever is sooner depending upon the specific product, effective from the date of purchase by the first user, to be free from defects of material or workmanship.

This warranty covers the normal operation for the warranted operational hours of the product, and excludes defects caused by normal wear, improper or lack of maintenance, power spikes and fluctuations. This warranty does not cover finishings; decorative housings, covers or trims; and removable parts including but not limited to lanyards, cushions, gromits, button covers switches and handholds.

This warranty does not apply if, in the sole judgment of VEQTOR, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been installed, used or maintained in a manner not conforming to product installation and use instructions, has been modified in any way, or has had any serial number or branding removed or defaced.

Repair by anyone other than VEQTOR or an approved agent will void this warranty.

The maximum liability of VEQTOR under this warranty is limited to the purchase price actually paid by VEQTOR's customer for the product, less the proportion of time the product has actually been owned by the customer during the warranty period, regardless of the amount of any other direct or indirect damage suffered by the customer.

VEQTOR makes no warranty that VEQTOR electronics will operate without interruption due to circumstances beyond their control.

VEQTOR installation documentation is provided in either paper or electronic form and must be adhered to. Except as specifically provided above or as required by law, the warranties and remedies stated above are exclusive and in lieu of all others, oral or written, express or implied. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights are expressly excluded. VEQTOR shall not under any circumstances be liable to any person for any special, incidental, direct or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if VEQTOR is informed in advance of the possibility of such damages.

Customer's purchase and usage of this product is expressly contingent upon the acceptance of the warranty terms above. In the event of a malfunction within the warranty period, please notify your supplier in the first instance and, if necessary, contact us at Head Office, VEQTOR Product Support, Charlcombe, Beech Hill, Brook, Surrey, GU8 5LA, United Kingdom. Tel: +44 1428 685660; Fax: +44 1428 778282; email info@veqtor.co.uk

VEQTOR warranty is null and void if the VEQTOR product has been improperly installed, altered in any way, tampered with, or if the connected equipment was not used under normal operating conditions or in accordance with any labels or instructions.

VEQTOR reserves the right to revise or update its products, electronics or documentation without notice.

VEQTOR also reserves the right to change the terms of its limited product warranty at any time.

VEQTOR RESERVES THE RIGHT TO REFUSE REPAIR AT THEIR OWN DISCRETION SHOULD CONDITIONS OF THIS WARRANTY NOT BE MET

4. The customer will have to pay for all shipping and handling costs after the first 30 days to return and exchange goods.

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Warranted Operational Hours of Use (by Product)

Some product is subject to increased risk of failure as a result of a large number of hours of wear and tear during standard operation. Therefore those products listed below have warranty limited to a specific number of operational hours.

No of Product

Hours Description

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200 Gymkids Infant and Junior Bike

200 Gymkids Infant and Junior Cyberbike

200 Gymkids Infant and Junior Rower

200 Gymkids Infant and Junior Treadmill

200 Gymkids Rider

200 Gymkids Stepper

200 Gymkids Twister

200 Gymkids Infant Airwalker

+44(0)1428-685660

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